Corporate Inquiry

Delivery Information

Here is the updated Delivery Information page, explicitly stating that users can instantly check their area's serviceability directly on the website using their PIN code.

Delivery Information

Last Updated: May 2026

Website: www.ekitara.com

Parent Entity: Shri Hari Supplies, Ahmedabad, Gujarat, India

At ekitara.com, we understand that a smooth, predictable supply chain is vital to keeping your workspace running efficiently. Because we are direct suppliers (not an e-commerce aggregator), we control our logistics from our warehouse straight to your doorstep. We are committed to making your procurement seamless, transparent, and completely reliable.

Below is everything you need to know about how we handle fulfillment.

1. Instant PIN Code Serviceability Check

Our distribution engine operates heavily across Ahmedabad and surrounding commercial zones. To ensure we can seamlessly deliver to your specific location before you build your order, we have integrated an instant serviceability check tool on our platform.

  • How to Check: Simply enter your operational delivery PIN code into the checker on our website to instantly verify if your area is within our active service network.

  • Off-Grid Locations: If your PIN code shows as currently unserviceable but your organization requires a large-scale or bulk delivery (e.g., factories or manufacturing units located in outer industrial zones), please contact our corporate desk directly. We frequently make custom freight arrangements for high-volume partners.

2. Zero Minimum Order Value Flexibility

We do not impose a minimum order value. Whether you need a massive bulk shipment of premium copier paper for an enterprise or a single emergency box of pantry supplies, we fulfill it.

  • Micro-Orders: To keep this flexible service sustainable, small-volume orders may attract a nominal localized delivery or convenience fee, which is clearly displayed at checkout before you finalize payment.

  • Bulk Orders: High-volume commercial orders typically qualify for free delivery within our core operational zones.

3. Delivery Timelines & Operating Hours

  • Standard Delivery: Most office stationery, housekeeping, and pantry supplies are delivered within 24 to 48 hours from order confirmation, depending on your location and stock availability.

  • Automated Replenishment: If your organization is enrolled in our automated replenishment cycle, dispatches are scheduled systematically to arrive before your inventory hits a critical low.

  • Operating Hours: Our delivery fleet operates during standard business hours (9:30 AM to 6:30 PM, Monday to Saturday). We do not typically deliver on Sundays or public holidays unless prior specific arrangements are made for continuous-operation facilities (like hospitals or hotels).

4. Direct Fleet Delivery & Hand-off Protocol

Because we use our own local fleet and trusted transport partners, we maintain a strict hand-off protocol to secure your corporate assets:

  • Premises Access: Procurement teams must ensure our vehicle and personnel are granted necessary gate entry, security clearances, or material passes at your location.

  • Unloading Point: Deliveries are typically made to your central receiving bay, security gate, or ground-floor administration desk. If your facility requires delivery to specific upper floors or multiple distinct departments, please notify us during order placement so we can allocate appropriate staff.

  • Sign-off & Risk Transfer: A designated representative from your organization must verify the item count and sign the delivery note. Upon signature, physical responsibility and risk of damage to the goods transfer entirely to your organization.

5. Multi-Part Dispatches

To ensure you get your core operational materials as fast as possible, we may occasionally split your order. If a specific niche item or a custom-printed corporate gift requires a few extra days of processing, we will dispatch your primary office stationery or housekeeping essentials first at no extra delivery cost to you.

6. Delivery Delays & Force Majeure

We maintain a near-perfect on-time delivery record. However, we cannot be held liable for delivery windows missed due to external logistical blockages beyond our control, including extreme weather events, local traffic disruptions along major corporate corridors, facility lockdowns, or unexpected industrial mill shortages. In any such rare event, our friendly team will proactively contact your procurement manager to provide a revised ETA.

Have an urgent requirement or special delivery instructions for a secure facility?

  • Email: sales@ekitara.com

  • Corporate Office:
    Shri Hari Supplies
    C101, Gagnesh Glory 11, Jagapur Road,
    Jagatpur, Ahmedabad - 382481, Gujarat